we want this to be easy — and we want you to actually try it long enough to know whether it’s working. but if it isn’t the right thing for your body right now, here’s how we step out of the way.
no phone-tree, no scripts — a real person reads every note.you can stop a floraguard subscription at any time. there are three ways to reach us — all of them go to the same small inbox, all of them are read by a person:
we confirm every cancellation by email, usually inside one business day — often the same afternoon.
once we’ve received your note we process it within one business day. once that’s done:
your order confirmation email shows the next rebill date. to make sure you aren’t charged for the upcoming bottle, send your cancellation note at least one full business day before that date. cancellations that arrive on the rebill day itself sometimes don’t reach the warehouse in time — if that happens, see the next section.
if a charge came through after you’d already written in, send a note to [email protected] or call +1 844-200-4016. we’ll look at the timestamps — if your cancellation arrived first, we refund the charge in full. no haggling.
cancelling stops future bottles. if you’d like a refund on a bottle that’s already shipped — opened or not — that lives in our return policy. every floraguard bottle is backed by a sixty-day, no-questions-asked money-back guarantee.
sometimes the body needs a breather, not an exit. if you’d like to keep your spot but step away for a while, write to us and we’ll pause the subscription for 30, 60, or 90 days. nothing is billed during the pause, and the rhythm picks back up at the end unless you tell us otherwise.
to find your order quickly, please have one or two of these ready:
write to [email protected], or call +1 844-200-4016 (24/7). a real person on our team will answer — not a bot.