return & refund policy

This Return & Refund Policy outlines your rights when purchasing products from FloraGuard.

1. who we are

FloraGuard
Email: [email protected]

2. returns for one-time purchases

You may return unopened products within 30 days of delivery.

Requirements:

• Items must be unopened and in original packaging.
• Proof of purchase is required.
• Opened or used items cannot be refunded due to hygiene and safety standards.

3. upsell purchases

Upsell items offered after a successful checkout follow the same 30-day unopened-return policy.

4. refunds

Refunds are issued to the original payment method within 14 business days after returned goods are received and inspected. Shipping costs are the responsibility of the customer unless the product was defective on arrival.

5. returns process and address

To initiate a return, contact [email protected]. We will issue a return authorization and the current return shipping address before you send anything back — please do not ship items without one, as unauthorized returns cannot be tracked to your order.

6. policy updates

We may revise this Policy when operational or regulatory requirements change.